The WHY Behind Contacting Adjustors First After Storm Damage

What to do when a storm hits  

Written by Rich Lichtenfeld, American Church Group of Nebraska  

The saying typically goes, “After the storm comes the calm” but in our realm of work it goes more like, “After the storm comes a claim.” A claim is fun for no one, but we are here to help. We are lucky enough to have Rich Lichtenfeld on our team who has handled property claims for the past 23 years before joining us at American Church Group.  

We sat down to ask him a few of the most common questions he has gotten from home and business owners over the years.  

What should a customer do if they think they might have roof damage after a recent storm? 

Get out and inspect the exterior of your church building from the ground. Take notes and photos of any obvious damage and consider making temporary repairs if there is a concern of leaking or further damage. If you need assistance with temporary repairs, contact your locally trusted contractor to help you, but do not make permanent repairs if you are planning to file an insurance claim. If the damage is widespread or severe, contact your agent right away to start the claims process.  

Here are a few steps that you can take in the event of a storm: 

  1. Make note of the date and time of the storm. 

  1. Take photos of the damage to the building before cleanup of debris. Note which direction the storm came from based on damage to sides of the building, plants, etc. If hail stones are still present and it is safe, take pictures showing the size of the hail stones. 

  1. Make temporary repairs to holes in roofs or broken windows to prevent further damage. Keep receipts and photos to show your insurance adjuster. 

  1. Contact your insurance company. Provide them with the details of the date/time of loss, type of damage noted, information regarding any temporary repairs, and information on any contractor's involvement. 

  1. If you are unsure if the damage is severe enough to file an insurance claim, contact your locally trusted contractor to inspect the damage. Keep in mind you should not sign a contract with a contractor until you know for sure what your insurance company is paying for. Furthermore, there is no need to give payment or a deposit on repairs until you have an agreement with your insurance company, so do not feel rushed to sign anything or pay at this point. 

  1. Ask your contractor for proof of insurance and bonding and feel free to contact the Better Business Bureau to find out more about them before making your decision on whom you hire. 

Why is it important to have a claims adjuster inspect rather than calling a contractor first? 

In situations where there is obvious damage, filing the claim right away will speed up the process. Once you have your insurance adjuster’s estimate of damage and a breakdown of the covered repairs, you will be in a better position to select the necessary contractor(s). If you truly do not know if you want/need to file a claim, give your agent a call to talk it over. This may be the time to have your locally trusted contractor take a look prior to filing a claim. A good contractor will give you an idea of the extent of damage and may help you determine if you need to file a claim.  

What if someone stops by my ministry and says they can inspect for damage and will work with our insurance company for me? 

While a “free” inspection may seem harmless, it is always best to be in control of who comes out to your property. Remember, there is never a need to sign any agreements to allow someone to inspect your property as these agreements could be a veiled contract. If you decide you want to have a contractor inspect your property, check with your agent, family, friends, or neighbors for a locally trusted contractor they have used in the past.  

Be sure to reach out to our service team if you have any questions regarding your options when it comes to filing a claim. We are here for you, and we have your back! You can reach them by phone at 877-794-2330 or by email at clientsupport@americanchurchgroup.com

 

Rich Lichtenfeld – Account Executive  

Rich Lichtenfeld serves as an Account Executive for the American Church Group of Nebraska. Together, their team serves and insures around 3,000 ministries across six states. 

 

April 11, 2024
Mission Trip Fundraising
Mission Trip Fundraising

If your church or nonprofit engages in short-term, summer mission trips, this time often signals the beginning of fundraising projects. Before you appeal for donations, it is important to review the rules of what the IRS calls “deputized fundraising” making sure you have the proper policies and procedures in place to maintain compliance. Failure to maintain compliance could result in the loss of your tax-exempt status.

Tags: ministry, mission trip, fundraising, summer
February 19, 2024
Is Your Facility Use Agreement Working For You?
Is Your Facility Use Agreement Working For You?

With Valentine’s Day upon us and the official May-to-October wedding season not far behind, many couples are searching for the perfect wedding venue.  Schools and performing arts organizations are looking for end-of-year performance and graduation venues.  Your church or nonprofit facility might be the perfect match.  Engaging the opportunity has stewardship and community outreach benefits.  But opening your facilities to other activities and users involves risk.  A Facility Use Policy sets the standard for your facility use.   A Facility Use Agreement implements that standard.  To be effective,  leaders must answer three questions.

Tags: church insurance, ministry, legal agreements, facility rental
February 19, 2024
PART TWO: How protected are members of your safety team? The answer may surprise you.
PART TWO: How protected are members of your safety team? The answer may surprise you.

The focus of this article is to address some of the risks and liabilities associated with having an armed safety team. Click here to read PART ONE.

Tags: church safety, security teams, ministry, hr
February 19, 2024
Client Success Advisors at your Service!
Client Success Advisors at your Service!

Over the last few years, our agency has continued to grow and expand across the Midwest & Rockies, now spanning six states: Nebraska, North Dakota, South Dakota, Kansas, Colorado, and Wyoming. Serving over 3,000 ministries and nonprofit organizations, we are deeply grateful for the opportunity to support you.

Tags: trends, insurance, church, ministry
February 19, 2024
5 Predictions on What is Going to Happen in 2024's Church Insurance Market
5 Predictions on What is Going to Happen in 2024's Church Insurance Market

Do you ever feel like some words just get overused?  I do.  I live in a house with two teenagers and a sweet little boy who watches everything they do.  The word "literally", gets used in 80% of sentences...  It isn't even impactful anymore.  It means nothing.  Because if they didn't use that word, I would just expect that most of what they were saying was metaphoric in nature.

Tags: trends, insurance, church, ministry
January 12, 2024
Worker Classification Risk: Employee v. Independent Contractor
Worker Classification Risk:  Employee v. Independent Contractor

The new year signals the end of one payroll year and the beginning of another.  As you process employee W2s and independent contractor 1099s, take time to evaluate a critical aspect of your ministry business risk management program: proper worker classification.  While the percentage of the American workforce comprising “contingent workers” (independent contractors, contract employees, temporary employees, leased employees) was rapidly increasing before COVID, since COVID and the acceptance of the remote workplace, use of contingent workers has skyrocketed. You probably have several on your payroll.

Tags: independent contractor, w2, classification
January 12, 2024
How protected are members of your safety team?
How protected are members of your safety team?

Over the last few years, I have had the opportunity to speak with several thousand church safety team members across the country. By far the most common question I get from this group is “Am I covered if something bad happens?” This is not a question that only pertains to armed safety team members. Truth is, anyone who serves in the protection of a ministry should be asking that question. The purpose of this article is to help ministries be better informed and more prepared in advance of an incident occurring.

Tags: safety team, security, ministry protection
January 12, 2024
Stay Ahead of the Freeze: Sign Up for Text Alerts
Stay Ahead of the Freeze: Sign Up for Text Alerts

We’re encouraging all customers to stay ahead of the freezing weather by signing up to receive Extreme Freezing Weather Text Alerts from Brotherhood Mutual. It’s new. The alert also links to actions you can take immediately to prevent or minimize damage to your buildings before forecasted weather arrives.

Tags: text alerts, frozen pipes, severe weather, winter weather
January 12, 2024
There's Something for Everyone at this Year's 2024 Ministry Boot Camp!
There's Something for Everyone at this Year's 2024 Ministry Boot Camp!

Join us for a comprehensive, one-day training for all! Tailored breakout sessions cover complex HR topics for administration and provides in-depth training, including a deeper review into de-escalation, for the security team. In the afternoon, unite in a deep dive on child safety with proprietary insights the anatomy of an abuse claim and protecting our youth.

Tags: ministry bootcamp, security training, HR training, human resources
December 20, 2023
Wishing you a Merry Christmas – 80s Style
Wishing you a Merry Christmas – 80s Style
Tags: ministry protection, coverages, liability, umbrella policy
November 7, 2023
Three common pitfalls that may be hidden in your church's lease
Three Common Pitfalls That May Be Hidden In Your Church's Lease

One positive aspect of today’s challenged economy is the availability of underutilized or empty commercial space. Before your ministry takes the plunge into a lease agreement, we want to make sure you're well-informed and prepared to avoid some common pitfalls.

Tags: ministry, lease, property
November 7, 2023
Insurance Companies Are Forced To Respond To Unprecedented Market Strain. What Does This Mean For You?
Insurance Companies Are Forced To Respond To Unprecedented Market Strain. What Does This Mean For You?

In this month's perspective on the insurance market, I wanted to talk about the massive upward trending we are seeing in cancellation of policies.  Our agency has observed a remarkable surge in inquiries from churches not currently under our insurance coverage. These churches are facing non-renewal by their existing carriers, a trend that has expanded beyond the norm of non-renewals due to excessive losses. Instead, carriers are now opting not to renew based on the risk profile of the ministry, which encompasses factors like geography, insured value, and construction type.

Tags: market strain, weather, catastrophic losses, renewal, risk
November 7, 2023
Umbrella for a Rainy Day
Umbrella for a Rainy Day

There are so many insurance policies to consider when it comes to protecting your ministry, and keeping track of each one’s coverages can be a mind-numbing task. One that I often hear confusion about is the Excess Liability policy, more commonly referred to as an Umbrella. While these terms aren’t exactly interchangeable in the broader insurance world, they do have a lot of overlap. For purposes of understanding your Brotherhood Mutual policy, they are basically synonymous.

Tags: ministry protection, coverages, liability, umbrella policy
October 6, 2023
The Crucial Role of Key Man Life Insurance for Church Pastors
The Crucial Role of Key Man Life Insurance for Church Pastors

In recent times, our team has observed a growing demand for key man life insurance, particularly within the realm of church leadership. Pastors are the spiritual pillars of their congregations, providing guidance, support, and a sense of community. While their spiritual contributions are invaluable, it's equally important to consider their financial well-being and the stability of the church should an unforeseen tragedy occur.

Tags: finance, security, church pastor, community
October 6, 2023
Wellbeing Resources for Ministry Leaders
Wellbeing Resources for Ministry Leaders

The holiday season is fast approaching, and it's time to prepare for the festive cheer, delicious food, twinkling lights, and heartwarming gatherings. But amidst all the joy and celebration, let's take a moment to reflect on something essential - the well-being of our ministry leaders.

Tags: full strength network, counseling, church pastor, pastoral counseling
October 6, 2023
Stop Plumbing Leaks with FloLogic
Stop Plumbing Leaks with FloLogic

Water damage due to plumbing leaks and frozen pipes is a leading cause of property claims for ministries. The damage is often made worse because ministry buildings are typically not in use every day. Last year, nearly 1,000 Brotherhood Mutual Insurance Company customers were impacted. To help protect ministries from experiencing costly water damage and disruptions, Brotherhood Mutual® recommends FloLogic, a comprehensive solution that can detect even the smallest water leak and automatically shut off the water to prevent flooding. 

Tags: flologic, leaks, water damage, prevention
September 8, 2023
Fluorescent Lighting: The End of An Era
Fluorescent Lighting: The End of An Era

Let's take a stroll down memory lane to 1938 when General Electric made a groundbreaking move by introducing fluorescent tubes to the world. Even though the technology had been brewing since the late 1880s, it took time and the genius of several inventors to make it shine as a practical product.

Tags: church payroll, finance, IRS regulations, paying employees, tax code
September 8, 2023
God's Sovereignty or Wise Planning?
God's Sovereignty or Wise Planning?

We are living in a day and age of tremendous uncertainty. Like Joseph in Egypt, the physical world is incredibly unpredictable.

Tags: church payroll, finance, IRS regulations, paying employees, tax code
September 8, 2023
Why Some Churches are Rethinking their Financial Planning
Why Some Churches are Rethinking their Financial Planning

In the ever-changing realm of finances, the past few years have brought forth a whirlwind of alterations. Looking ahead, the next five years promise their fair share of surprises and uncertainties.

Tags: church payroll, finance, IRS regulations, paying employees, tax code
September 8, 2023
HR360: Your Essential Guide to Navigating Ministry-Specific HR Challenges
HR360: Your Essential Guide to Navigating Ministry-Specific HR Challenges

In the dynamic landscape of today's world, managing the HR needs of any ministry can be a complex and ever-changing endeavor. Whether you're dealing with sensitive situations that demand careful handling to avoid legal entanglements or aiming to proactively establish risk management strategies, the journey can be demanding.

Tags: church payroll, finance, IRS regulations, paying employees, tax code